Privacy Policy
Last updated: January 2, 2026
Introduction
At Ashra ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully to understand our practices regarding your personal data.
Information We Collect
We may collect the following types of information:
Personal Information
- Name and contact information (email address, phone number)
- Billing and shipping addresses
- Payment information (processed securely through our payment providers)
- Account credentials
- Order history and preferences
Automatically Collected Information
- IP address and device information
- Browser type and version
- Pages visited and time spent on our website
- Referring website addresses
- Geographic location (country/region level)
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your orders and account
- Send order confirmations and shipping updates
- Respond to your inquiries and customer service requests
- Improve our website, products, and services
- Personalize your shopping experience
- Detect and prevent fraud and unauthorized access
- Comply with legal obligations
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience:
- Essential Cookies: Required for the website to function properly (e.g., shopping cart, authentication).
- Analytics Cookies: Help us understand how visitors use our website to improve performance and user experience.
- Functional Cookies: Remember your preferences and settings.
You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.
Information Sharing
We do not sell your personal information. We may share your information with:
- Service Providers: Third parties who help us operate our business (payment processors, shipping carriers, email services).
- Business Partners: When necessary to fulfill your orders or provide requested services.
- Legal Requirements: When required by law, court order, or government regulation.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When your information is no longer needed, we will securely delete or anonymize it.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information (subject to legal requirements).
- Opt-out: Unsubscribe from marketing communications at any time.
- Data Portability: Request a copy of your data in a portable format.
To exercise these rights, please contact us using the information below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: support@ashra-filter.com